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On 17 May 2018 Parliament passed the Local Government (Councillor Complaints) and Other Legislation Amendment Act 2018.

These amendments will provide a simpler, more streamlined system for making, investigating and determining complaints about councillor conduct in Queensland.

The changes will require Local Governments to implement new procedures for dealing with councillor conduct complaints and mandatory Code of Conduct training for councillors in the coming months.

Each local government authority in Queensland is required under legislation to have a complaints management process in place to improve its accountability and to resolve complaints, including those involving administrative actions.

Contact your local government to make a complaint about a service such as rates and rubbish removal, a council decision, a council staff member or the conduct of a councillor. Councillors are required by law to act in a legal and ethical manner.

If you have evidence of a criminal act, you should contact Policelink on 131 444 or the Queensland Police Service.

If you are not comfortable discussing your complaint with the council and you have evidence of corrupt conduct by a local government, council staff member or a councillor, you should can refer your concerns directly to the Crime and Corruption Commission (CCC).

Once your complaint has been investigated by your local council, you will be advised directly of what action, if any, it intends to take. If you are dissatisfied with the outcome, the council will also advise you of your rights of review.

The department's role

Under the Local Government Act 2009, the department deals with complaints made by a member of the public about the conduct of a councillor only when an allegation or complaint about misconduct is referred to us directly by a council chief executive officer.

Useful documents